FAQs
Policys / FAQs
Regular Order Processing Time : 2-5 business Days
Regular Order Shipping Time : First Class or Priority 1-3 Days
*NO REFUNDS OR EXCHANGES*
Please check your address to confirm it is correct. In the case that the address is incorrect you will be charged a $10 relabeling fee & you will have to re-pay the shipping fee.
Please feel free to email us at sales@shopbeyondnirvana.com
*Please allow up to 48 hours for a response*
Q: When do orders ship?
A: Orders ship between Wednesday through Saturday
Q: When are orders delivered?
A: Orders ship between Friday through Sunday
Q: What size are your body butters or body yogurts containers?
A: All glass containers are 4 ounces or 8 ounces.
Q: How long will it take me to get my order?
A: Items take 2-5 business days to ship. Our OFFICIAL business days are Monday-Friday. From there items take 1-4 business days to get to you through USPS.
Q: Can I return my items?
A: No we do not do any returns. ALL SALES ARE FINIAL. If a item comes damaged within 7 days of you receiving the package please email us with your order number and an image of the item. (sales@shopbeyondnirvana.com)
Q: Why hasn't the status of my tracking number updated since being located at the post office?
A: It usually takes 24 hours for tracking numbers to register and start tracking.
Q: I have a question about my order, how do I get in contact?
A: You can email sales@shopbeyondnirvana.com at anytime. Please allow 24-48 hours to receive a response!